The Java Telephony API (JTAPI) is a portable, object-oriented application programming interface for Java-based computer-telephony applications.

This article is an introduction to the Java Telephony API, presenting the most important elements of this and attempts to clarify some basic issues that will be the base for the following articles.

JTapi can be used to integrate CRM or other applications with a telephone system, create applications that handle incoming calls, create application that place outgoing call on behalf of a user, or in general provide an automated way for a user to handle his telephone set.

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